Cookie Policy

Effective Date: [20/04/2024]
Updated: [08/04/2025]

This Cookie Policy explains how SuccessStoryTutoring uses cookies and similar tracking technologies on our website. By using our website, you agree to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help websites function properly, enhance user experience, and provide analytics.

Cookies can be:

Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Stay on your device until deleted or expire after a set period.

2. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies (Strictly Necessary)

Required for website functionality.
Examples: Logging into your account, securing transactions.
Cannot be disabled as they are necessary for site operation.

Analytics & Performance Cookies

Help us understand how visitors use our website.
Track page views, session duration, and traffic sources.
Example: Google Analytics (data is anonymized).

Marketing & Advertising Cookies

Personalize ads and measure their effectiveness.
Example: Facebook Pixel, Google Ads (if used).

Functional Cookies

Remember user preferences (e.g., language, login details).
Improve website usability.

3. What Cookies Do We Use?

Here are the cookies we may use:

Cookie Type

Provider

Purpose

Expiry

Essential

SuccessStoryTutoring

Enables core site functionality

Session-based

Analytics

Google Analytics

Tracks website usage

1 year

Marketing

Facebook Pixel

Tracks ad performance

3 months

Functional

SuccessStoryTutoring

Remembers user preferences

6 months

We do not use cookies to store sensitive personal information.

4. How to Manage Cookies

You can manage or disable cookies through:

Browser Settings

Most browsers allow you to control cookies through settings:

Google Chrome: Settings → Privacy and Security → Cookies and Other Site Data
Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Microsoft Edge: Settings → Cookies and site permissions

Opt-Out of Analytics & Ads

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Google Ads Preferences: https://adssettings.google.com/
Facebook Ad Preferences: https://www.facebook.com/ads/preferences

5. Third-Party Cookies

Some third parties (e.g., Google, Facebook) may set cookies for analytics or advertising. These cookies are governed by their privacy policies.

We recommend reviewing their privacy policies:

Google: https://policies.google.com/privacy
Facebook: https://www.facebook.com/policies/cookies

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6. Updates to This Cookie Policy

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We may update this policy from time to time to reflect changes in technology or legal requirements. Please check this page periodically.

7. Contact Us

If you have any questions about this Cookie Policy, contact us at:

📧 Email: lilyhouston@successstorytutoring.co.uk

Last Updated: [08/04/2025]

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Privacy Policy

Effective Date: [20/04/2024]
Last Updated: [08/04/2025]

Success Story Tutoring is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data We Collect

We collect and process the following types of personal data:

Personal Identification Data: Name, email address, phone number, and home address (if applicable).
Student Information: Name, age, academic level, learning needs, and tutoring preferences.
Payment Information: Billing details (processed securely by third-party payment providers).
Communication Data: Emails, messages, and feedback.
Technical Data: IP address, browser type, and website usage through cookies (see our Cookie Policy).

We only collect the necessary data to provide our tutoring services.

2. How We Use Your Data

We use personal data for the following purposes:

To provide and manage our tutoring services.
To communicate with you regarding sessions, payments, and support.
To personalize learning experiences based on student needs.
To comply with legal and regulatory obligations.
To improve our services through analytics (data is anonymized where possible).

We do not sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing Data

Under GDPR, we process your data based on:

Contractual Necessity: When processing is required to provide our tutoring services.
Legitimate Interest: To improve our services, prevent fraud, and ensure security.
Legal Obligation: When required by law (e.g., tax reporting).
Consent: Where applicable, we obtain explicit consent (e.g., marketing emails).

You can withdraw your consent at any time.

4. How We Store and Secure Your Data

We take appropriate technical and organizational measures to protect your data:

Encryption & Secure Storage: Data is stored securely using Google Sheets and Google Drive, both of which comply with GDPR security standards.
Access Control: Only authorized personnel can access data.
Data Minimization: We only keep necessary data for as long as required.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. After this period, data is securely deleted or anonymized.

Customer records: Retained for 6 years in compliance with tax laws.
Inquiry records: Retained for 12 months after last contact.
Student records: Retained for 1 year after last session unless requested otherwise.

6. Your Rights Under GDPR

Under GDPR, you have the following rights:

Right to Access – Request a copy of your personal data.
Right to Rectification – Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
Right to Restrict Processing – Limit how we process your data.
Right to Data Portability – Request data transfer to another service provider.
Right to Object – Object to processing based on legitimate interests.
Right to Withdraw Consent – Withdraw consent for data processing at any time.

To exercise your rights, contact us at lilyhouston@successstorytutoring.co.uk.

7. Data Sharing & Third-Party Services

We only share data when necessary with:

Tutors: To facilitate lessons (limited to necessary details).
Payment Processors: For secure transactions (e.g., Stripe, PayPal).
Google Services: For secure storage (Google complies with GDPR via its DPA).
Legal Authorities: If required by law or to prevent fraud.

We ensure third-party providers comply with GDPR standards.

8. International Data Transfers

If we transfer data outside the UK/EU, we ensure adequate protection via:

EU-US Data Privacy Framework (if applicable).
Standard Contractual Clauses (SCCs) approved by the EU/UK.

Your data is protected even when transferred internationally.

9. Cookies & Tracking Technologies

Our website uses cookies to improve user experience. For details, refer to our Cookie Policy.

10. Contact Us

For any GDPR-related inquiries, contact:

📧 Email: lilyhouton@successstorytutoring.co.uk
📞 Phone: 07851 288811

If you're not satisfied with how we handle your data, you have the right to file a complaint with the Information Commissioner's Office (ICO)